We want to thank reporter, Matt Sieger, of The Reporter newspaper in Vacaville, CA for the wonderful story he did on Legendary Letters. It came out in their print edition today and we were so surprised to find ourselves on the from page! You can find it online here as well:
We can’t believe that we’ve made it 25 years in business! Elf Stacy went to file for her first business license on February 1st, 1996. Now it is 2021! We would love to hear from anyone who received one of our letters before 2000. It’s amazing to think those children are grown up now and may have children of their own. Thank you to everyone who supported us on this journey. We look forward to another 25 years!
Good Day Sacramento visited VnA’s Gingy House in Suisun, CA today! Thank you for the shout to Legendary Letters too! We had so much fun teaming up with them this year during the pandemic, that we’ve decided to continue next year too. We will donate up to 200 free Santa replies in 2021 instead of the regular 100 replies that we’ve done for the past 7 years.
Hopefully Christmas next year will be back to normal and children can again write their letters to Santa Claus at our booth at the City of Fairfield’s Tree Lighting the first Friday in December. Kids will also be able to drop off letters to Santa in downtown Fairfield at Legendary Letters and VnA’s Gingy House on Shoveller Drive in Suisun up until December 18th. For those who live outside Solano County, you can send letters to Santa through the mail any time throughout the year using this address:
c/o Legendary Letters
707 Kentucky Street
Fairfield, CA 94533
Merry Christmas from Elf Stacy, Elf James, Elf Hunter, and Elf Logan!
Each year at Christmas, we have had a booth at the city of Fairfield’s tree lighting where people can write letters to Santa Claus. The first 100 letters we receive there get a response from Santa and all go to the Macy’s Believe Program to benefit the Make a Wish Foundation. This year due to the pandemic, it is unlikely that we will have the booth like we usually do. Instead, we’d like to invite you to send us your letters to Santa and anyone else you or your children would like to write to! We have gotten letters to the Tooth Fairy, the Easter Bunny, Batman, Harry Potter, Minerva McGonagall, Cupid, and many more. We will randomly select 100 people to receive a response and we will still give all letters to the Make a Wish Foundation at the end of the year so they can collect $1 for each from Macy’s.
Please address your letters like so:
(Magical Being of your choice)
c/o Legendary Letters
707 Kentucky Street
Fairfield, CA 94533
P.S. Don’t forget to include a return address or the magical being(s) won’t know where to write you back. 🙂
Hi everyone! We hope you are all staying healthy and safe. We sure miss having walk in customers, but we decided to use this time to do some renovations on the shop. Not long ago we refinished the wood floors, and redid the interior paint (as well as put in some new plumbing). Most recently, we had a new roof put on and completely new exterior paint. We hope you love it as much as we do, and can’t wait for our local patrons to see it in person soon. ~ Elf Stacy
We hope everyone is staying safe and healthy out there! We just wanted to post that our shop is closed to walk in customers until further notice, but we are still processing all online orders as usual. Our turnaround time right now is about 1 week for paper items and 2 weeks for 3 dimensional items before mailing. We have also added Curbside Pick Up and Local Delivery as options for residents in Fairfield or Suisun, CA. Please don’t hesitate to email us if you need any help or have any questions.
Legendary Letters now has an invisibility cloak that you can try on when you visit us! We’d be happy to take a short 10 second video of you and then email it to you. Elf Hunter had a great time trying it out as you can see in the video below!
We are so happy that Bill and Whitney from Fairfield, California’s channel 26 recently came out to do an “In Your City” episode on Legendary Letters (and at Christmastime too!). The finished video came out today and can be seen on their YouTube channel here:
The Fairfield Main Street Association is starting a new program where businesses in downtown Fairfield, CA paint all different types of wings somewhere inside or outside their shops for people to take photos in front of. (This was in honor of Travis Air Force Bases 75th Anniversary this year.) We’re proud to say that thanks to our resident artist elf, James Rose, we are the first downtown business to have our wings up! We chose fairy wings to honor the Tooth Fairy and others in the magical world. When you visit us be sure to take a photo with your wings and post to social media with the hash tags #LegendaryLetters and #FairfieldWings
Elves Hunter and Logan were excited to strike a pose as you can see!
Please be careful when placing orders online for magical mail! It has come to our attention from customers and the Better Business Bureau that another company that offers similar products to Legendary Letters’ has extremely bad reviews for not delivering at all, delivering months late, or delivering only part of a customers order. We are getting many orders from customers in a panic because they accidentally ordered from the other company first and don’t have anything for their children’s birthdays and holidays. We’re happy to help and get our items out to you ASAP, but by putting this out there we hope to let people know about these other sites so they can avoid them. The link to the story is:
If you click the links for the businesses, you will see that they both redirect to a new site. This company is still going and keeps changing its name whenever they get too many complaints. If you search their names on the BBB’s site you will see that there have been about 100 complaints filed on them and that they have an F rating. They popped up a couple years ago and have made their advertising very similar to ours. Their ad usually shows right above or below ours in searches. They claim to ship out in 48 hours, but almost never do according to the complaints. If something sounds too good to be true, it usually is. Our turnaround time can be anywhere from 3 days to 3 weeks during the holidays and we post these times on every page of our site. We are a small family business and are honest about how quickly we can get things done so you know you can count on the ETA we quote.
There are several good elves all over the planet who send out magical mail and they belong to the Professional Association of Santa’s Elves and the National Organized Elves League. We’re happy to be part of the network of people who want to spread magic. There are so many people in the world needing letters that we’re all happy to have many helping hands to contribute. Of course, we here at Legendary Letters would love your business, but if you find other elves with designs you like better or who are located closer to you, we understand! Please just be very careful not to order from one of the sites giving people so many problems.
Some tips to know if you are dealing with GOOD elves and REAL magical mail offices:
1. Has the company been in business a long time and do they have press on sites other than their own?
You can read about Elf Stacy in the Fairfield Daily Republic Newspaper here. Her great-grandparents moved here in 1934. She is a graduate of Fairfield High School class of 1990 and has been in business since 1996. There are Daily Republic articles on her and her family that are too old to be in the searchable database (but you can still find them on microfiche at the public library if you were really motivated to).
2. Does the company have a real address that customers can visit?
You can come see Elf Stacy at 707 Kentucky Street in Fairfield, CA between 10am and 2pm everyday except Wednesdays and Fridays. The address of the other company in the BBB article is a place that provides virtual mail boxes for people. The story says the BBB sent letters to the company and never received a response. Nobody actually knows how to find them!
3. Is the company good about communicating?
Several of the complaints about the other company on the BBB site say that they were never able to get in touch with anyone there. Legendary Letters prides itself on responding to emails and Facebook messages as soon as possible. It’s usually under 24 hours for us unless we are on vacation (and if we were that would be posted on FB and our site.)
4. Speaking of Facebook, does the company have a presence on social media?
The one in the BBB story has none that we could find. Legendary Letters is on Facebook, Google, and Twitter (although we are most active on FB).
5. Can you find good reviews on sites other than the business’ own site?
Many review programs now allow site owners to create or import their own fake reviews. If you search for Legendary Letters reviews, you should easily find links to Legendary Letters on Etsy, Facebook, and Google. We have thousands of positive reviews from lots of happy customers.
6. Does the site have a pop up showing orders from other customers?
Have you see those boxes that say “Someone in Texas just purchased a Hogwarts Letter” or something similar? We actually thought this was neat when it first came out and tried it on the Legendary Letters site. However, we heard from customers that it was annoying AND we also found out that many of those programs generate fake orders to make it look like the site is really popular. They may not actually be getting those orders at all. It’s a tool to make you feel confident about them when real companies don’t need gimmicks like that.
7. Do all the prices seem to be suggested retail prices?
We noticed that on the site that the BBB mentions, things liked Jelly Belly Harry Potter candy was really overpriced. Whereas the MSRP for Bertie Botts Beans is $2, it was 3x or more this price on their site. Legendary Letters is an official retailer of Jelly Belly candy so we get it at wholesale pricing and can offer it to you for the suggested price.
8. Can the company provide a copy of their business license or seller’s permit on request?
Legendary Letters has ours (along with our first dollar ever made) framed and hanging on the wall that you can see right as you walk in. We’re also happy to provide copies by email to anyone who asks.
We hope we’ve helped stop some innocent people from getting duped by other companies professing to send out magical mail. However if you are reading this, you are probably already a loyal customer of Legendary Letters, and we love you for it! Thank you so much for your patronage over the years. We look forward to sending our items to your children, grandchildren, great-grandchildren, and many more generations to come. After 23 years in business, one of the coolest things is to send letters out to the children of children we sent letters to when it all started!