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Some bad eggs are pretending to be good elves!

Please be careful when placing orders online for magical mail! It has come to our attention from customers and the Better Business Bureau that another company that offers similar products to Legendary Letters’ has extremely bad reviews for not delivering at all, delivering months late, or delivering only part of a customers order. We are getting many orders from customers in a panic because they accidentally ordered from the other company first and don’t have anything for their children’s birthdays and holidays. We’re happy to help and get our items out to you ASAP, but by putting this out there we hope to let people know about these other sites so they can avoid them. The link to the story is:

Two Harry Potter Memorabilia Sites Fail to Deliver the Magic

If you click the links for the businesses, you will see that they both redirect to a new site. This company is still going and keeps changing its name whenever they get too many complaints. If you search their names on the BBB’s site you will see that there have been about 100 complaints filed on them and that they have an F rating. They popped up a couple years ago and have made their advertising very similar to ours. Their ad usually shows right above or below ours in searches. They claim to ship out in 48 hours, but almost never do according to the complaints. If something sounds too good to be true, it usually is. Our turnaround time can be anywhere from 3 days to 3 weeks during the holidays and we post these times on every page of our site. We are a small family business and are honest about how quickly we can get things done so you know you can count on the ETA we quote.

There are several good elves all over the planet who send out magical mail and they belong to the Professional Association of Santa’s Elves and the National Organized Elves League. We’re happy to be part of the network of people who want to spread magic. There are so many people in the world needing letters that we’re all happy to have many helping hands to contribute. Of course, we here at Legendary Letters would love your business, but if you find other elves with designs you like better or who are located closer to you, we understand! Please just be very careful not to order from one of the sites giving people so many problems.

Some tips to know if you are dealing with GOOD elves and REAL magical mail offices:

1. Has the company been in business a long time and do they have press on sites other than their own?
You can read about Elf Stacy in the Fairfield Daily Republic Newspaper here. Her great-grandparents moved here in 1934. She is a graduate of Fairfield High School class of 1990 and has been in business since 1996. There are Daily Republic articles on her and her family that are too old to be in the searchable database (but you can still find them on microfiche at the public library if you were really motivated to).

2. Does the company have a real address that customers can visit?
You can come see Elf Stacy at 707 Kentucky Street in Fairfield, CA between 10am and 2pm everyday except Wednesdays and Fridays. The address of the other company in the BBB article is a place that provides virtual mail boxes for people. The story says the BBB sent letters to the company and never received a response. Nobody actually knows how to find them!

3. Is the company good about communicating?
Several of the complaints about the other company on the BBB site say that they were never able to get in touch with anyone there. Legendary Letters prides itself on responding to emails and Facebook messages as soon as possible. It’s usually under 24 hours for us unless we are on vacation (and if we were that would be posted on FB and our site.)

4. Speaking of Facebook, does the company have a presence on social media?
The one in the BBB story has none that we could find. Legendary Letters is on Facebook, Google, and Twitter (although we are most active on FB).

5. Can you find good reviews on sites other than the business’ own site?
Many review programs now allow site owners to create or import their own fake reviews. If you search for Legendary Letters reviews, you should easily find links to Legendary Letters on Etsy, Facebook, and Google. We have thousands of positive reviews from lots of happy customers.

6. Does the site have a pop up showing orders from other customers?
Have you see those boxes that say “Someone in Texas just purchased a Hogwarts Letter” or something similar? We actually thought this was neat when it first came out and tried it on the Legendary Letters site. However, we heard from customers that it was annoying AND we also found out that many of those programs generate fake orders to make it look like the site is really popular. They may not actually be getting those orders at all. It’s a tool to make you feel confident about them when real companies don’t need gimmicks like that.

7. Do all the prices seem to be suggested retail prices?
We noticed that on the site that the BBB mentions, things liked Jelly Belly Harry Potter candy was really overpriced. Whereas the MSRP for Bertie Botts Beans is $2, it was 3x or more this price on their site. Legendary Letters is an official retailer of Jelly Belly candy so we get it at wholesale pricing and can offer it to you for the suggested price.

8. Can the company provide a copy of their business license or seller’s permit on request?
Legendary Letters has ours (along with our first dollar ever made) framed and hanging on the wall that you can see right as you walk in. We’re also happy to provide copies by email to anyone who asks.

We hope we’ve helped stop some innocent people from getting duped by other companies professing to send out magical mail. However if you are reading this, you are probably already a loyal customer of Legendary Letters, and we love you for it! Thank you so much for your patronage over the years. We look forward to sending our items to your children, grandchildren, great-grandchildren, and many more generations to come. After 23 years in business, one of the coolest things is to send letters out to the children of children we sent letters to when it all started!

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Ribbon Cutting at our New Location!

 

Thank you so much to everyone who came out for our ribbon cutting ceremony on June 21st and to Margaret and Yolie at the Fairfield Main Street Association for organizing it. We hope all of our customers will visit us soon at 707 Kentucky Street, Fairfield, CA 94533 to see the new digs! We have 4x more space than we did before. While parents browse our personalized greetings from magical beings (or our movie prop replicas, wands, candy, and jewelry), children can listen to the Magical Community Hotline on our general store country phone, write a letter to anyone in the magical world at the children’s writing desk, scan a QR code to play a bingo scavenger hunt game for a prize, or if they’re really brave try out a Bertie Botts or Beanboozled jelly bean. They can place letters to Santa in the big red mail box and flip the switch that turns on the red light to signal Santa to pick up his mail. Letters to the Wizarding World, Easter Bunny, Tooth Fairy, Cupid, etc. can be tubed through our magical tube system just installed by Elf James. Visitors of all ages can try out their wand skills at our wand testing station (the only official one in Fairfield, CA). We’ll be open 10am – 2pm everyday except Wednesdays and Fridays.

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Larissa Kosmos’ 3rd Place Letter from Sandman

Why, hello, Jessie!
I’m your friend, the Sandman, who’s been sprinkling you with a pinch of dream sand your whole life—yes, all 8 years, ever since you were a baby. While Santa brings presents for Christmas, I bring dreams to sleeping children—in Fairfield and around the world—all year long.  

I’m writing to tell you that my favorite holiday, the Festival of Sleep, is coming soon! Oh, my stars, I am so excited that I’ve been skipping around in the new fuzzy green slippers that the Easter Bunny gave me for Christmas! The Festival of Sleep is the day when everyone sets aside time to sleep a little extra. Children like you, Tommy, Susie, and Johnny can lie in bed snuggling your stuffed animals a bit longer. You can enjoy resting from your favorite activities, like playing video games, and your chores, like washing the dishes. My moon! With the efforts you put in at Parkhurst Elementary and having earned a spot on the Honor Roll, you deserve to participate in the Festival of Sleep. 

Ready to hear the best part, my boy? The extra sleep we get on this holiday means a chance to have more dreams—delivered by me! (Wait just a moment while I do some skipping!) I’ll be making my way down Main Street and visiting your house. You, Jimmy, and Janie should go to bed early on this special night so you don’t miss out. If Fido and Fluffy want to join the Festival of Sleep, I’ll sprinkle them too!  

Oh, my hooting owls, writing about the Festival of Sleep is making me yawn. It’s almost time for my nap. Yes, Jessie, even the Sandman needs to snooze. (My neighbor, the Tooth Fairy, says I snore, but I’m not sure.)  
See you soon. Sweet dreams!
The Sandman 

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Ana Mendes’ 2nd Place Halloween Letter

Creepy greetings, Jessie!

My name is Gith, Ghost In Training for Halloween, and I’ve got some bad news for you. I’ve been watching over 123 Main Street, Fairfield, so I could haunt your family, but I don’t know if I can do it.

The Wicked Witch says that I’m too soft because I celebrated you earning a spot on the Honor Roll with Underworld cocktails, and Dracula says that I’m worthless because I couldn’t even spook Fido and Fluffy. Maybe they’re right, but how can scare such a good 8-year old boy? You even know how to wash the dishes right!

Have you thought about your costume this year? I hope you have fun trick-or-treating with Jimmy and Janie. If you need ideas for pranks, Poltergeist Paul taught me some good ones.

Do you know that I go to school too? Our Ghost School is nothing like Parkhurst Elementary. For starters, it doesn’t have live people. We get to practice screams and I’ve gotten good at it, but I still haven’t perfected my going through walls technique. It’s fun, but I wish I could have such good friends like Tommy, Susie, and Johnny, and that we could all play video games together. Wouldn’t it be fun? They’ve just released Extremely Dead over here and I think you’d love it!

Well, Halloween is almost here, and I’ve still got a lot to practice. Could you pretend that you’re scared when you feel me? I’ll be running a cold shiver down your spine so you know it’s me. It would be a great help. I don’t want to get fired on my first Halloween!

Your friend,
Gith

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Andrea Felcone’s 1st Place Letter from Jack Frost

Dear Jessie,

Hello … burr…. It’s Jack Frost! I love this time of year, when the air gets crisp and Fall begins! I especially love Autumnal Equinox Day! What’s that? Well, the Autumnal Equinox is a day in September when there are even amounts of night and day. (“Equinox” comes from two Latin words that mean “equal” and “night”.) The Autumnal Equinox signals the start of Fall—and the start of my handiwork … frost on your windows, across ponds, and the leaves turning beautiful colors!

Want to know how I change the color of the leaves? It’s a secret, but I’ll tell you and you can tell your siblings—Jimmy and Janie: I use a magical paintbrush given to me by Mother Nature! I’m proud of my work and I will continue to work hard. (Just like you’ve done earning a spot on the Honor Roll! And regularly washing the dishes! Congrats!)

Here’s an insider tip, it’s going to get “nippy” outside, so don’t forget a jacket when you go to Parkhurst Elementary. Then you can play at recess with the other 8-year-olds. What else? I’m also proud of the fern-like patterns I create on windows. (I’m truly an artist, although people focus on my mischievous side!)

Do your friends, Tommy, Susie and Johnny, like to play outside your home at 123 Main Street in Fairfield, California? Or are you just happiest playing video games? I think it’s best outside, especially when I reveal all those gorgeous colors. Soon, I’ll be “nipping at your nose”! Best to get outside now while you can!

Maybe after you finish your chores, you can play with Fido and Fluffy—outside? That reminds me, I promised Mother Nature I’d do some more yardwork, so …

“Bye” for now!  
Jack Frost  

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2018 Writing Contest Winners Announced!

Thank you to everyone who entered our first contest! We received almost 500 entries and the amount of talent was amazing. It was incredibly difficult choosing the winners, but here they are!

 

1st place and $500

Andrea Felcone, United States (Jack Frost)

2nd place and $250

Ana Mendes, Portugal (Halloween)

3rd place and $100

Larissa Kosmos, United States (Sandman)

 

Honorable Mention Awards ($25 each):

Eric Lewis, United States (Sandman)

Abby Epplett, United States (Cupid)

Michelle Paxon, United States (Leprechaun)

Kathy Jeffords, United States (Easter Bunny)

Munira Tabassum Ahmend, Australia (Mother Nature)

Xenia Weakly, United States (Father Time)

Emma Lehman, Canada (Uncle Sam)

Jaclyn Dietz, United States (Tooth Fairy)

Kelsey Hontz, United States (Jack Frost)

Tricia Lowther, United Kingdom (Halloween entity)

Sandra Roth, United States (Tom Turkey)