Add the processing and delivery times together
to get an accurate Estimated Time of Arrival.
As of August 19, 2017 our processing time has decreased to about:
2 weeks for 2d paper items
2-3 weeks for 3d items
3 weeks for invitations and large orders.
If you purchase multiple items, please use the longest processing time as we will wait and ship all items together.
Once shipped, average delivery times for the US are:
1 week for 1st Class mail
3-5 business days for Priority
2 business days for Express
Average delivery times for International* orders are:
2-6 weeks for 1st Class mail
2 weeks for Priority
1 week for Express
*These times may be longer if there are delays in transit or customs. All international mail services can take up to 6 weeks to clear customs.
Once we print the shipping label, you will receive an email from Stamps.com with the tracking number. Note that USPS quotes faster times both on our site and in stamps.com. We feel their quotes are too optimistic and ours above are more realistic. Please use ours to be sure your item(s) arrive in time.
We ship to the address specified on the PayPal payment.** Please make sure the address you enter is correct. Returns or lost items due to incomplete or incorrect addresses will be charged for reshipment. If you choose to have an item sent directly to the recipient, note that we do not include a packing slip or anything that states the name of the buyer. Many people want our items to arrive anonymously as if they were really from magical beings. If you would like the recipient to know it is from you, we recommend having it shipped to your address so you may hand deliver it (or be sure to tell the recipient that you ordered it and to expect it).
**The only exception to the rule is items that are shipped in an envelope with a stamp (letters from Santa Claus, letters from the Tooth Fairy, letters from the Easter Bunny, and Telegrams). The personalization form will specify if it will be mailed directly to the recipient on the form or if it will go to the shipping address in PayPal.
International customers are responsible for customs fees levied by their home country. If international mail is returned because customs fees were not paid and/or the item was not picked up, no refunds will be issued. Note that some countries (India and the Czech Republic are two we know of) require you to obtain an import license / permit to receive anything from another country over a certain dollar amount (even if it is a gift or for personal use). Be sure to check with your postal service if you are unsure if you need an import license or permit. We are unable to issue a refund if your country confiscates your item(s) due to the lack of one.
The post office can not deliver on a specific day. You may have the item sent to you or to someone in the recipient’s household to hold until a specific day if needed. If the item is being sent outside the USA, tracking may show as delivered when the US Post Office turns it over to the International Post Office (and it may take an additional 2 weeks to actually be delivered to the recipient). In many cases, tracking ends once the item leaves the United States as many countries do not report back.
Please note that we are not responsible for lost, stolen, or damaged mail. If you are concerned that your item(s) will not reach you in good condition, we highly recommend that you purchase insurance available in every category in the Shop. We use the United States Postal Service to deliver your items. Most of our items ship flat in photo or bubble mailers. International customers, If your item contains a 3 dimensional item, you will need to select a package rate. The International Envelope rate is only for small flat paper 2 dimensional items. (All domestic U.S. rates are already for packages.)
In high temperatures, Wax Seals and Chocolate may melt in transit. We recommend waiting to order until any heat waves pass. In summer months, be very careful when opening the outer envelopes in case wax seals stick. For the chocolate, we recommend ordering only in Autumn and Winter and putting them in the refrigerator for a few minutes after they arrive before opening. The shape may not be perfect after solidifying, but they will still taste great.